Everything You Need to Know About Cloud Telephony Service Provider
The global cloud telephony services market is expected to expand at a rate of 17.2% over the next five years, according to a market report released by Transparency Market Research. This growth is attributable to the various advantages provided by cloud telephony services. Instead of using traditional wire-based systems, cloud telephony employs your broadband connection to make calls. Features like 24X7 availability, analytical reports, automated database, call tracking, recording and masking, remarketing, and virtual receptionist come with click-to-call features from a professional cloud telephony service provider. This blog content will provide you with all the information you need about cloud telephony and assist you in selecting the ideal cloud telephony service provider.
Six Factors to choose your cloud telephony service provider
When it comes to knowing about the excellent products of cloud telephony, companies of all sizes are about to get bulk SMS, Interactive Voice Response (IVR), real-time call tracking, toll-free number, and virtual number. Professional cloud telephony service-providing company knows how to render quality click-to-call solutions for changing business needs.
Traditional telephony has become outdated, and cloud-based telephony is now the preferred option that is here to stay. With the pandemic forcing employees to work remotely and disrupting regular workflows, many major companies have switched to cloud telephony, which has proven wise. This transition has enabled companies to maintain business continuity by providing uninterrupted, high-quality communication while incurring lower infrastructure costs.
It’s natural to want to follow suit and reap the benefits of cloud telephony. However, with numerous cloud telephony providers in the market, selecting the right one can be daunting. To simplify the process and make the right choice, we’ve provided you with six criteria to consider that help you find the best cloud telephony company with the least effort.
The provider’s reliability
If you seek a communication solution that serves multiple purposes, you must ensure that the provider you select has a dependable reputation. To verify the accuracy of the telephony solution’s uptime, you can examine customer testimonials and experiences. It is vital for maintaining business continuity. While cloud telephony operates 24/7, it involves various components such as the VoIP provider, server, user network connections, and headphones/softphones. As a result, glitches and disruptions can result in downtime, so it’s crucial to address these concerns from the start.
The compliance with data migration
It’s important that the cloud telephony service you choose can easily integrate with all of your other communication channels. The onboarding process should be straightforward, providing you with a fully integrated communication platform to launch your operations without any delays. Additionally, it’s crucial that the service complies with your current CRM as well as other popular CRMs in the market.
The level of security
Ensuring the security of your customer data is of utmost importance and must be maintained at all times. As per your legal obligation, it’s essential to verify that your selected cloud provider offers the best possible data security measures to prevent any potential data breaches. Here are some factors to consider:
- Network and database encryption
- Reliable backup and recovery plans
- Screen time monitoring and platform access
- Security measures that guard the network, database, and software.
- Two-factor authentication for login
The features offered by cloud telephony service provider
Your cloud telephony service should provide a comprehensive solution for all your communication needs, providing all the latest features necessary for smooth and hassle-free business operations. Ensure that your chosen service includes the following features:
- Analytic reports
- Automated database
- Bulk SMS
- Efficient call routing
- IVR or Interactive Voice Response
- Real-time call tracking and recording
- Remarketing
- Round-the-clock availability
- Toll free numbers for Business
- Virtual receptionist
- Virtual telephone number
These features are not available with traditional telephony services, so it’s worthwhile to invest in a cloud telephony service that includes these features and provides additional ones, if possible.
The price point
Typically, cloud telephony providers do not list the prices of their services or products on their websites. To obtain the appropriate pricing and other critical information, it’s necessary to communicate with the provider and their team directly. Several providers offer rental plans, affordable calling rates, and adaptable programs that enable you to pay only for the services you require. Long-term contracts may also include beneficial discounts and advantages. These factors must be carefully evaluated before selecting the provider that best suits your business.
Your expectations and requirements
Your communication needs must align with your business requirements and goals. Therefore, it’s crucial to identify your specific requirements before investing in a cloud telephony service and solution. Here are some criteria to consider:
- Availability of default analytic reports
- Availability of default call recording
- Availability of hybrid cloud opt-ins
- Call monitoring, call barge-in, and built-in
- Customization and API-friendliness
- Provision of power dialers for outbound calls
- Storage and archival policy
Conclusion
To summarize, cloud telephony has transformed how businesses operate and communicate, offering many benefits such as cost-effectiveness, flexibility, scalability, and high-quality communication. As the pandemic continues to force remote work, cloud telephony has become essential for companies to maintain uninterrupted communication and keep their businesses afloat. Many cloud telephony service providers in India offer click-to-call solutions to make business communication smooth and hassle-free.
However, choosing the right cloud telephony service provider can be daunting. To simplify the process, businesses must evaluate their requirements and goals, verify the provider’s data security measures, ensure seamless integration with their existing communication channels, and confirm that the provider offers the latest features, affordable pricing, and excellent customer support.
Cloud telephony has proved to be a game-changer, and with advancing technology, it is set to bring more innovative solutions to the business world. As companies continue to adopt cloud telephony, they can stay connected, productive, and competitive in the ever-evolving business landscape.
